The helpdesk provides you with the information and support you need to troubleshoot your product and service problems. You can report incidents, bugs or change requests.
Helpdesk
EGI supports users and operators through a distributed helpdesk with central coordination and a single interface for support. The support activities are grouped in the first and second level support.
Main characteristics:
- A central point of contact for support
- Repository of information and solutions
- Keeps track of the progress of ongoing issues happening on the infrastructure
Provider
EGI Helpdesk
The EGI Helpdesk is a distributed tool with central coordination, which provides the information and support needed to troubleshoot product and service problems.
Access Helpdesk service documentation.
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CONTACTS
The EGI Foundation
Science Park 140
1098 XG Amsterdam
The Netherlands
Phone: +31 (0)20 89 32 007
contact@egi.eu